HOLIDAY RETURN POLICY:
All holiday purchases made from Oct 1, 2013 thru Dec. 24, 2013 can be exchanged or returned until January 31, 2014.
First and foremost we want you to be satisfied with your purchase, if you are not please see below.
We stand behind our merchandise. Defective items are replaced at no extra charge within 30 days of shipment. Defective merchandise MUST be reported to us within one(1)week. Grab bag/Closeouts are final sale can be exchanged for size only. New, unused products may be returned within 30 days of shipment. All returns are the responsibility of the customer. Protect yourself by sending packages insured mail or insured UPS.
Procedure for Returns/Exchanges
- Returns and/or exchanges must be received within 30 days of ship date ANY MERCHANDISE RECEIVED AFTER 30 DAYS WILL RECEIVE A STORE CREDIT.
- Returned goods must be in ORIGINAL/UNUSED (NOT USED IN THE WATER) condition, with all tags attached and in it's original packaging. WORN or LAUNDERED items cannot be returned. All returns are the buyer's responsibility; we do not accept C.O.D. deliveries.
- Note refunds will be reflected within one to two billing cycles of receipt of returned merchandise.
- Log into your account to submit our request for returns/or exchanges.
- Send your package back to the address at the top of your packing slip.
- All credits will be issued in the same manner in which the purchase was made. Shipping charges are Non-Refundable. When exchanging an item,please enclose a check made out to Swimmer's Choice for $2.99 for the exchange shipping fee.
- Note exchange shipping fee for Backpacks, Duffles, Fins and Shoes is $4.99.
- The exchange shipping fee for Championship swimwear is $5.99.
- IF OUT OF THE UNITED STATES THE EXCHANGE SHIPPING FEE IS $5.99 AND CANNOT BE A CHECK,WE WILL CONTACT YOU. PLEASE NOTE AS WITH ABOVE ANY HEAVY ITEMS WILL BE $8.99 FOR THE EXCHANGE SHIPPING.
- ANY CHAMPIONSHIP SUIT BEING EXCHANGED OUT OR THE UNITED STATES THE EXCHANGE SHIPPING FEE WILL BE $8.99.
CHAMPIONSHIP SUIT Return Policy:
LZR Elite, LZR Pro,FS PRO, TYR Tracer Light, Tracer B Series, Tracer C Series,The TYR AP12 Series,Dolfin LTF Platinum suits can be returned for EXCHANGE FOR SIZE ONLY. Suits must be returned with the original packaging, tags attached and returned in the condition it was received. We can only give you store credit on these suits. Any suit that is not returned in the condition it was sent will be returned to the customer.